Frequently Asked Questions (FAQ)

Ordering and Payment

What payment methods do you accept?

We accept card payments (Visa, Mastercard), Cash on Delivery, and other online payment methods. All transactions are secure and encrypted.

When is the payment deducted?

The payment is deducted immediately when placing the order.

Can I get an invoice for my purchase?

Yes, we automatically send an invoice by email with the order confirmation for every order.

Shipping

What is the delivery time?

The delivery time is usually 7-21 business days, depending on the product type and warehouse location. The exact delivery time is indicated for each product.

Where do you ship from?

Our products come from reliable international suppliers who ship the ordered products directly to you. The origin of the shipment may vary by product (USA, EU, Asia).

Can I track my package?

Yes! Once your order is shipped, we will send a tracking number by email so you can follow your package’s journey.

How much does shipping cost?

Shipping costs are shown at checkout before finalizing your order. We also offer free shipping above certain order values.

Are there any customs or import fees?

For products coming from outside the EU, customs or import fees may apply. These costs are not included in the product price and are the responsibility of the buyer.

Returns and Exchanges

Can I return the product if I am not satisfied?

Yes, you are entitled to return the product within 14 days without giving a reason according to EU consumer protection rules. The product must be unopened and in its original condition.

Who pays for the return shipping?

The return shipping cost is borne by the buyer, except if the product is defective or you received the wrong item.

How long does it take to get a refund?

After the product is received and inspected, we will refund the purchase price to the original payment method within 14 days.

Can I exchange the product for a different size/color?

Yes, please contact us and we will assist you with the exchange process.

Products

Do you sell original products?

Yes, all our products are original and come from reliable suppliers.

Is there a warranty on the products?

Products come with the manufacturer’s warranty. The warranty period varies by product and can be found in the product description.

Are the products in stock?

Our products are stocked at our suppliers. We start processing and shipping immediately after the order is placed.

Customer Service

How can I contact you?

Write to us by email or use the form on our contact page. We strive to respond to all inquiries within 24-48 hours.

Can I modify or cancel my order?

If the order has not yet been processed, it can be modified or canceled. Please contact us as soon as possible!